Shipping & Returns

NOTICE: Due to Covid-19, shipping times are slower than usual. Please be patient. We have temporarily switched our shipping carrier over to UPS. All domestic orders over $100 will receive free shipping. If you are local to Los Angeles we do offer FREE in-store pick up. 

We will happily exchange or issue store credit on clothing that is unworn, unwashed, unaltered, with ALL original tags still attached within 10 days of the confirmation of delivery. The receipt included in your package must be present. However, we DO NOT exchange or issue store credit for accessories, shoes, sandals, jewelry, handbags, and merchandise that was purchased on sale. We do apologize for any inconvenience this may impose, but we do not issue refunds or accept returns. No exceptions. 


*Please note: items marked Final Sale cannot be exchanged.

To begin the exchange process please contact us via
Email: polkadotsra@hotmail.com or Phone: (323) 655-3880

Shipping charges are not reimbursed for exchanged purchases. Shipping charges are the customer's responsibility. We can provide you with a return label, for $6.95, which will be deducted from your refund.

Exchanges
All exchanges must meet the following requirements.
* Merchandise exchange process must be initiated within 10 days of receiving order.
* Merchandise must be unworn, unaltered, undamaged, unused, and unwashed.
* Merchandise must have all tags, accessories, and original paperwork.
* Footwear must include the original shoe box in its original condition, without postal labels.
* Final Sale and Special Order items may not be returned. 
If any returns do not meet these requirements, you will be contacted, the items will be returned to you immediately, and a refund will not be issued. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: polkadotsra@hotmail.com

For exchange packages of online purchases, you must send by mail to the address below
Polkadots Returns
8361 West 3rd Street
West Hollywood, CA 90048


Please include the following when emailing us for exchanges.
- Name
- Phone Number
- Order Number
- Item(s) being exchanged
- Reason